What we're doing to keep staff and guests safe
The safety and wellbeing of our guests and teams has always been incredibly important to us and we aim to provide a safe, clean and protected environment. The coronavirus crisis has brought this into sharp focus, which is why we have launched a new rigorous, daily cleaning regime throughout the business with checks throughout the day.
Checking-in and social distancing
Minimising contact and increasing protection at reception, keeping social distancing measures in place and hand sanitiser stations are available in public areas. We have put markers on the floor in high traffic areas to assist with social distancing and have put in a place a way one system for entering and exiting the hotel.
Hygiene and anti-viricidal sanitising spray
More frequent cleaning of high-touch areas, such as door handles and handrails with Drysan Oxy, effective against COVID-19. In the bedroom, we’re paying special attention to cleaning heating controls, TV remotes, door & window handles and desks.
Laundering all our linen at over 60 degrees, with disinfectant detergent so you can enjoy a safe and great night’s sleep. We’ve also removed all extra pillows and bed runners.
Protective equipment for our teams
To protect our team members, we’ve provided them with PPE equipment including gloves, face masks and hand sanitiser. Whilst there is no government guidance on the need to wear face masks in a hotel setting, all our teams have been provided with face masks, empowering them with the choice if they wish to wear them.
How often is my room cleaned?
To minimise housekeepers’ interaction with guest rooms, if you are staying more than one night, we will only clean your room if you ask us to – otherwise cleaning will take place automatically after five days. Any guests requiring new linen and towels, or tea and coffee just need to call reception who will be happy to help.
Can I ask the Housekeepers not to enter my room until I leave?
Unless you are staying for more than five nights or you specifically request a daily clean, Housekeepers will not enter your room until after you leave. We will only clean your room if you ask us to – otherwise cleaning will take place automatically after five days.
What checks are you doing on staff members to ensure they are healthy to work?
Nothing is more important to us that the wellbeing of our guests and team and we have clear processes for people to tell us if they are showing symptoms and cannot come in to work. At the present time, there is limited scientific evidence to support the effectiveness of temperature checks for staff on arrival at work, but we will continue to monitor government guidance in this regard.
How is the health of other guests managed? Is there a process for reporting this?
On arrival, every guest is given a letter which clearly outlines our safety procedures including the actions they need to take if they feel unwell and recognise any symptoms of COVID-19. Necessary steps include calling 111 to seek NHS medical advice, notifying the hotel team and following self-isolation guidelines.
What are your procedures for storing left luggage?
To help minimise touchpoints throughout the hotel, we’ve temporarily suspended our bag storage until further notice. Unfortunately, this means guests are unable to leave luggage with us at any point during their stay, however, guests can continue to use their room, including for storing luggage until 10:30am on the day of departure.
What are your procedures for international guests? Will they be expected to quarantine at the hotel?
We are waiting for the Government to publish guidance in relation to quarantine for international travellers and will update our procedures accordingly.